I made an online purchase from Prada's official website, but as soon as the payment was processed, my order was not confirmed and was subsequently canceled. Although the payment of 936 pounds was deducted from my bank account, the sale was not approved, leaving the funds in limbo. I received a refund of only 862 pounds back into my account.
When I attempted to place another order, I was again charged 931 pounds. If the discrepancy in the refund was due to the currency conversion from TL to pounds, I don't understand why I was charged 931 pounds for my second order. Additionally, I struggled for several days to connect with customer service regarding this issue.
I hope to receive clarification and a resolution to this matter soon. Thank you.
On October 18, I purchased a pair of Loafer shoes from Prada’s official website and would like to return them. In accordance with the return policy, I emailed the designated address and provided the pickup location, following all the instructions. However, a courier was sent only once, and even then...
On 07.11.2025 I purchased “Brushed leather lace-up shoes” (order code PRA_TRPRAB7897PO) from the Prada store at İstinyePark in Istanbul, via mail-order, and paid 49,800 with my credit card. I received the shoes from the store the same day. However, when I opened the box, I discovered scratches all o...
I bought a Prada frame based on a friend's recommendation. About two months later, the paint on the frame started peeling. I returned to the store, explained the issue, and they sent it to the manufacturer. A week later, they offered me a Bulgari frame instead, as Prada was unavailable. I accepted, ...
Last year, I bought a pair of Prada sunglasses with white frames. From the moment I tried them on, they sat crooked on my face, so I went to the store three times to ask if there was a problem. Each time, they assured me there wasn’t. Then, the white parts of the frames began to turn yellow. I sent ...
Hello, on June 20, 2024, I purchased a bracelet from a Prada store as a birthday gift for my father. When I gave it to him the following weekend, he stated that he wouldn't want to use this product at all and didn't request an exchange. On the morning of June 24, I went to the store to return the it...
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