Playweez Surprise: Unauthorized Subscription Doubles Phone Bill

October 11, 2023 10:24 PM228

I couldn't believe that my monthly cellphone bill was twice as much as it usually is. It turned out that I had signed up for Playweez without my knowledge or consent. When I looked into the reason for the increase in my Vodafone bill, I came across this information. Despite the fact that I stopped it right away, there is no possibility of getting a refund. I would prefer not to have to resort to the Consumer Rights Court in order to get the necessary actions taken.

October 16, 2023 5:36 PM (4 days after complaint)

Dear Customer, The matter you have forwarded has been sent to the relevant department, and we will inform you if a favorable outcome is reached after the review. We are pleased to assist you with any requests regarding our products. Best regards.

Comments

Similar Complaints

Unauthorized Game Plus Subscription and High Charges by Vodafone

October 25, 2023 8:01 PM22

I was really surprised when I got my Vodafone bill and it was way higher than I expected. So, I decided to take a look a...

Unauthorized Playweez Subscription Deduction

January 9, 2024 5:06 PM188

I recently discovered a sneaky move by Playweez, deducting ₺150 from my account without my knowledge or consent. What's ...

Unauthorized Playweez Subscription Deduction

Demanding a Refund for Unauthorized Vodafone Charges

July 27, 2023 8:21 PM14

When I realized that my bill for this month was significantly higher than usual, I contacted Vodafone's customer service...