The company Playweez initiated a subscription under my name through my Türk Telekom postpaid line, resulting in charges being added to my bill. When I contacted Türk Telekom, they informed me that while the subscription could be canceled, the refund would have to be processed by Playweez. I am requesting a refund from Playweez for the amount of ₺436. If this issue is not resolved, I will file a complaint with the Consumer Arbitration Board. I am prepared to pursue all legal options available to me. If necessary, I will escalate the matter to CİMER or even take it to court. I kindly request your cooperation in resolving this matter. Best regards.
I am a Türk Telekom mobile customer. A subscription to Playweez via the number 3699 was activated without my knowledge. This is the first time I’ve ever heard of Playweez. I canceled the subscription by messaging the number 3699, but they informed me that I could still use the subscription service f...
As a Türk Telekom mobile customer, on March 29, 2025, I received an SMS from 3699 containing a code related to a Playweez subscription, and just a few minutes later, I received another SMS confirming that the subscription had been activated. This transaction was carried out without my knowledge or c...
I am a Türk Telekom mobile customer, and I recently discovered an unauthorised subscription to Playweez on my line, 5534****35. I was completely unaware of Playweez prior to this, which makes it evident that this subscription was initiated without my knowledge or approval. I promptly asked to cancel...
I am a Turk Telekom mobile customer. On November 18, 2023, I received an SMS with a password for the Playweez subscription sent to my phone, followed by another SMS confirming the initiation of the subscription a few minutes later. This transaction was carried out without my knowledge or consent. I ...
A subscription fee of ₺239 was charged to my Türk Telekom line for a service called Veedz (Playweez), even though I never gave any consent or signed up for it. The message I received stated: “Password: 7056. Enter this password in the relevant field. Playweez subscription is ₺239/month and renews mo...
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