My two recent transactions on Turk Telekom's Play Store, 2621616 and 2621606 went wrong...of course, thinking my purchases would go smoothly and I would receive the Razer PIN codes quickly, I'm very upset that I still haven't received the codes. Their inability to keep their word disappoints me. Türk Telekom's reputation and industry position gave me high hopes for their services yet, this experience has lowered my confidence and made me doubt their systems. I'm in a tough situation for the first time, so I need to act fast, request a thorough investigation into this issue's cause. After valid purchases, such inconvenience is just doubtful. I will escalate this matter to the appropriate authorities and explore other options to protect my consumer rights if my concerns are not addressed and the missing Razer PIN codes are not promptly provided.
On February 28, I purchased two Razer codes worth 500₺ each from Playstore.com. While one of the codes was successfully delivered, the other one never...
I recently purchased Red Dead Redemption 2 (RDR2) from Playstore.com, a Türk Telekom subsidiary. While I’ve successfully purchased games from this platform before, this experience has been deeply frustrating. The payment was processed, as shown in the attached receipt, yet I never received the activ...
I made a purchase via mobile payment on Playstore.com using Türk Telekom, but the transaction is stuck. Türk Telekom and Payguru support both confirm that the payment was successfully processed, yet Playstore.com claims that no payment was received. So where did my money go? I have tried reaching o...
Even though I have no connection to PUBG, I was charged for three separate purchases through the PUBG app, and the total amount was billed to my Türk Telekom account without my consent. After researching, I found many similar complaints, most of them involving Türk Telekom. Why is Türk Telekom allo...
I bought a 500 TL ePIN, but never got the code after the purchase was finalized. My anxiety levels are through the roof because my payment has been taken without my receiving the necessary ePIN. Please do what you can to fix this, my mobile number linked to account 5422****49 was used to complete th...
Comments