Sony Charged Me Early for a PlayStation Subscription Price Hike - Gave No Help

On April 16, 2025, I received an email informing me that the prices of my monthly Sony PlayStation subscriptions would increase. Normally, my subscription renews on the 28th of each month. Although the price hike was announced to take effect on June 24, I wanted to upgrade my plan to an annual subscription right away, so I did the transaction through the app. However, no payment was taken, and the next billing date was still shown as the 28th. That wasn’t an issue for me. On the 28th, since my card was disabled for online purchases, Sony would typically try to process the payment 1–2 times, after which I’d enable internet payments, and the third attempt would go through. This time, however, they only tried once. Even though I enabled online payments immediately, there was no second attempt. A company as big as Sony usually retries multiple times, and I was really disappointed with this behavior after being a loyal user for years. I waited 40 minutes to reach customer service, and once connected, they told me to send a screenshot of the email, that it would be forwarded to a higher department, and I’d get a response within three days. For the support ticket I opened on April 29, 2025, I only received a generic email reply on May 9, 2025, without any follow-up call. I had already explained in my initial request that the payment attempt failed once and all transactions were canceled, but they repeated the same information nine days later in the email. I urgently request to be contacted. On top of all this, I don’t understand why Sony is trying to apply the June 24 price increase early—I’ve never seen such a thing before. Please contact me immediately and fix this mistake.