I purchased a suit from the Pierre Cardin store in İzmir Selway, and the pants needed alteration. The pants were altered three times, and each time there was a new issue. On the first attempt, neither the waist nor the leg openings were adjusted as requested. On the second attempt, despite clearly instructing Mr. A*** about my height, weight, and the importance of the pants fitting well around the waist and not having baggy legs, the pants came back with the waist still ill-fitting, and the legs were so short that it was laughable for someone 184 cm tall to wear them. I was frustrated, and there was very little room left for further alterations. The third time, I picked up the pants in a rush, hoping they were finally fixed, but when I tried them at home, I found that one leg was shorter than the other, and both legs were still too short.
Imagine buying a brand new, beautiful suit, only to face this ridiculous situation three times when trying to have it altered. The staff's response was dismissive, and when they contacted Mr. A***, he claimed, "I did it just as the gentleman asked," trying to evade responsibility. I didn’t take the measurements, nor did I cut or sew the pants—this was entirely your fault. Not only was I unable to use my suit due to the terrible alterations, but I was also told that nothing could be done because alterations had already been made. This shows a lack of professionalism and no effort to resolve the issue. I am deeply dissatisfied with the behavior of the store staff and the lack of any solution offered. I paid for and chose this suit, so whose fault is it—the person who took the measurements or the one who cut and sewed? This is an internal matter for your team to resolve. I demand that you replace the pants of my suit.
I mentioned that I would be writing this complaint to your management and also sending it to CİMER when I was left with no other options after your refusal to assist me. Please review the CCTV footage of the alteration dates and listen to what was said and what actually happened. Show some integrity and, instead of blaming the customer for your mistakes, replace the botched, short pants of my suit. Thank you.
Hey! I just bought a suit for men from the Pierre Cardin store. The price was 14,999 Turkish Lira. I wore the pants once and washed them at 30 degrees. But then I realized there were some serious problems with them. There's some fuzziness around the belt area and the belt loops. You can see sewing m...
In January 2024, I purchased a suit from the Pierre Cardin store at İskenderun Prime Mall. Despite wearing it only three times, the right pocket area became rough and textured, even though it hadn't been washed or dry cleaned. When I took the pants to the store at the end of March, they told me I ne...
Pierre Cardin sold me two pairs of pants. Unfortunately, both pairs' colors faded after the first wash. I returned them, but they were denied due to user error. I wore each pair only once and washed them according to the care instructions. When I contacted them, they insisted it was my fault. It's p...
I recently purchased a pair of fabric trousers from Zara and followed the washing instructions carefully. However, the trousers shrank in length after washing. I visited the Zara store in Akbatı to report this issue. The store manager inspected the product and requested that I try it on to verify if...
I purchased a shirt, a vest, and two pairs of the same model and size pants, one in beige and one in black, from the Zara store in Istanbul Cevahir Mall. Since the black pants were not available on the stand, they were brought from the stockroom. I tried on the beige ones, so I bought the black ones...
Comments