I purchased a Philips 50PUS7609/62 television about a month ago, and since the day I bought it, I have been experiencing a screen darkening issue. I tried using the TV with different outlets and checked for software updates, but the problem was not resolved. The screen darkens every 5 minutes, which completely ruins my viewing experience. I have called Philips customer service many times to resolve the issue, but the gentleman who answered spoke rudely before I could even fully explain the problem and then hung up on me. None of the numbers or places he referred me to worked either. When I tried to explain the issue again, he simply said “there is nothing to do” and hung up once more. This approach not only prevented me from finding a solution but also worsened my grievance. My product is under warranty, and I have the invoice. To resolve this situation, I request a refund for the television, for which I paid ₺19,000. I kindly ask that my issue be resolved as soon as possible.
I am experiencing two different problems with my Philips 50PUS3118/62 television. For about two months, my TV has been turning on by itself every morning, and this happens almost every day. In addition, ever since the day I bought it, the TV refuses to turn on every 3–4 days, and this issue repeats ...
I purchased my Philips 55PUS8349 Ambilight TV about a month ago through Hepsiburada. Last Wednesday, the TV began turning off on its own for the first time. By Friday, it completely shut down and wouldn’t turn back on. During this time, I submitted a support request, but no one came and no solution ...
I purchased my Philips Ambilight TV 65OLED809 65'' model about 5 months ago. Since the first day, the TV has been making a constant and disturbing noise whenever I pause videos in apps. I also experience slowness and freezing when switching between apps. When I connect speakers via optical audio, so...
I purchased the Philips Ambilight TV “The One” 55PUS8508/62, trusting the Philips brand, but my television has become unusable after showing the same software error twice within two months—all while still under warranty. In both cases, my TV was sent to the authorized Philips service center in Ankar...
We purchased the Philips 50PUS8508/62 model television, a Philips-branded product, from Teknosa. We have the invoice dated 08.07.2024 with the number ZT62024000004326. A few months after the purchase, the TV started failing to turn on. When we try to power it using the remote, the blue light turns o...
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