I Regret Buying the Philips 75PUS7906—Panel Developed Faulty Circles Within a Year

I purchased the Philips 75PUS7906 75" 4K UHD TV believing it was a popular, reliable, and high-quality model. At the time of purchase, no one informed me about any recurring issues or complaints related to this product. Unfortunately, just one year into ownership, I began to notice large circular blotches forming on the rear panel of the screen, severely impacting the viewing experience.

When I contacted customer support, the authorized service team in Mardin visited and confirmed that the panel was indeed faulty and needed to be cleaned. However, they said they didn’t have a vehicle large enough to transport a 75" TV and told me to wait. I later discovered they never filed a proper service request due to not securing transportation, and no one from Philips followed up with me. By the time I got another response, my warranty had expired.

I then contacted the insurance company I had paid extra for. They also confirmed that the panel was defective and told me it would be replaced. But to my shock, they requested an additional ₺9,000 payment, claiming the insurance would only partially cover the repair.

Eventually, the TV was picked up and brought back two days later, with the claim that a better-than-original panel had been installed. Within a week, the same circular blotches reappeared. When I pushed for answers, the insurance provider bizarrely said the blotches were caused by dust particles from the carpet and suggested I buy an air purifier to solve the problem. That’s not just unacceptable—it’s absurd.

As a paying customer, I feel completely betrayed by Philips and the third-party warranty provider. I’ve spent a considerable amount of money on this TV and additional insurance, yet I’ve received subpar service, conflicting information, and no long-term resolution. I expect a full investigation and immediate action—either a proper replacement with a truly functional panel, or a full refund.