I have been using my Philips 49PUS6412/12 television since 2018, and for about a week now the YouTube.com app has stopped opening. When I click on the YouTube logo, nothing happens—there are no warnings or error codes, and the app simply won’t launch. My TV is connected to the internet via Wi-Fi, and all other apps work without any issues; only YouTube.com is not functioning.
From my online research, I’ve seen that many other Philips users are experiencing the same issue. Since I had a similar problem with my previous LG TV, I’m now convinced that the television no longer supports the YouTube.com app. We buy these TVs and pay significant amounts of money because they include smart apps like YouTube.com, and we trust those features. Having these apps stop working without any notice is, in my opinion, unlawful from a Consumer Rights standpoint, and I’m even considering legal action because of this.
My expectation from Philips is that the necessary software update be provided so that YouTube.com can function properly again on my TV, and that this issue be resolved.
I purchased my Philips 43PUS6031/12 Smart TV from Teknosa at the end of 2016, trusting the brand. However, because the software is Linux-based, it never received updates like the newer Android TVs. Since 2017, no software updates have been provided, and the current software no longer supports modern...
I’ve been using my Philips Smart TV without any issues until recently. Now, whenever I try to connect it to Wi-Fi, I keep getting an error message that makes no sense and wasn’t there before. There were no setting changes, no software updates—nothing—yet the TV refuses to connect to any wireless net...
I own a Philips Smart TV, but it’s become practically useless as a smart device. I’m experiencing a persistent Google account login error that prevents me from accessing any smart features. Despite entering the correct email and password, the TV keeps saying “incorrect credentials, please try again....
I’ve been experiencing a frustrating issue with my Philips Smart TV ever since I bought it. Whenever I watch anything on the YouTube.com app, the video freezes exactly at the 15-minute mark and displays a “Loading…” message that never resolves. This happens every single time, without fail, making it...
For more than a month, I have been unable to use the screen-mirroring feature on my Philips 55PUS6401/12 television. It used to work without any issues, but now it appears to connect and then immediately disconnects without ever establishing a proper connection. This problem occurs the same way acro...
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