Quality Control Issue with Marlboro Red Cigarettes
I've long been a fan of Marlboro Red short cigarettes, but my most recent purchases have been disappointing. In the last 10 packs I purchased, I noticed that the tobacco near the filter end was so sparse that it easily crumbled, as shown in the picture. I expected better quality control because we spend a significant portion of our income on cigarettes. When this problem first occurred in one pack, I didn't think much of it. However, it has now happened in about ten packs. I strongly urge the manufacturer to address these production flaws as soon as possible in order to ensure that their customers receive the quality they expect. It's disappointing to see such inconsistencies in a product I've trusted for so long.
Hello Mr. Tarık, Thank you for sharing your feedback with us. Our Consumer Advisory Line will contact you within 48 hours to review the product and, if you wish, initiate the product review process. Best regards, PHILIP MORRIS Tobacco Products Consumer Advisory Line
Taking my complaint into consideration and getting back to me means that you care about your customer. I did not experience the same issue with the products I purchased later on. Thank you for your attention, and I wish you good work.
