If you received a Parliament Aqua Slim with a defective filter, contact Philip Morris International via their customer service channels and send images, the pack code, and purchase information so that the problem can be addressed.
Customers who reported similar issues stated that the company follows up once all product information has been supplied.
You can also contact your local consumer protection authority, which may demand the damaged pack as evidence.
If the problem remains unresolved, consider filing a complaint on Xolvie to raise awareness about the issue and inform others.
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