Ordering from Peloton has been a total mess because of the ineptitude of their delivery partner. On a Wednesday, I was assigned a delivery window of 1 to 5 PM; instead, they came up at 8 AM when I was at work. Later that day, they came back and said they had delivered the incorrect item. Claiming I wanted the bike placed in a basement—despite the fact my house does not even have one—after contacting to reschedule I was informed I had given erroneous delivery instructions. They said they would deliver on Friday, but last-minute cancellation without any justification called off that pledge. Twice I have had to change my work schedule; they want me to take even more time off to correct their recurrent errors.
Although the Peloton bike I recently purchased came in less than a week, the shoes have not yet shipped. Delivering a bike without the shoes makes little sense, particularly as you cannot truly ride the bike correctly without them. To find out the situation, we thus tried getting in touch to Peloton...
I purchased a Peloton, and their guide makes it abundantly evident that exercises are paused using a pause button. Turns that, no matter what I do, none exists. Having tried everything they have advised in at least a dozen emails with their support service, nothing has worked. They flatly denied tha...
I placed an order on the Madame Coco app with order number 2715189857122598. The order arrived, but most of the items I wanted were missing. I called customer service, and they told me the items were out of stock and would be sent later. When I called again, another representative said they had alre...
I placed an online order through Madame Coco, but it was canceled without any explanation, and I still have not received my refund. I reordered the same items, expecting them to be delivered today. I stayed home waiting, but once again, the order was canceled. This level of service is completely unp...
I placed an order on Madame Coco’s website on September 26, 2024, and immediately requested to cancel the same day. Despite sending emails and repeatedly speaking with customer service, who assured me that my cancellation request was being processed, they still shipped the order on October 10, 2024,...
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