On April 19, 2025, during my Düsseldorf–Sabiha Gökçen flight number PC1004, I did not receive my suitcase at Sabiha Gökçen Airport. I went to the lost and found office and reported the issue; they wrote a petition on my behalf and told me the suitcase would be delivered to my home within 1–2 working days. However, I have neither received a phone call nor an email since then. How difficult can it be to track a suitcase and send it on the next flight to Istanbul? I expected more from Pegasus Airlines. This isn’t even the first problem—I had my suitcase wheels broken on my previous flight with them. I will never buy a ticket from Pegasus again.
On September 28, 2024, during my 6:30 AM flight from Sabiha Gökçen to Trabzon with Pegasus Airlines, my luggage was lost. I’m a student, and all my clothes and personal belongings were in that suitcase, leaving me in a very difficult situation. Despite filing a report, it has now been 5 days, and I ...
On January 18, 2025, during my Sarajevo-Istanbul flight with Pegasus Airlines, my suitcase was completely ruined beyond use. I reported it at the airport, filled out a damage form, and Pegasus provided a new suitcase as compensation. I thought the issue was resolved—but it was short-lived. On Janua...
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