During our flight with Pegasus Airlines from Paris Orly to Sabiha Gökçen (SAW), my luggage was lost. I filled out a form with the ground services, but despite calling every day for a week, I have received no information. The only response I get is that it's "being investigated."
It's clear that Pegasus is capable of transporting people but has issues with keeping track of their luggage. When I asked about reviewing airport cameras, I was told that only law enforcement can do that. So, how is my luggage supposed to be found? Is it expected to just show up on its own, saying "I’m lost"? And even if it did, with the chaos you’ve created, it would probably end up misplaced again.
I am demanding that my luggage be found immediately. I also want you to know that I will pursue all legal avenues available to me if this issue is not resolved.
I'm writing to complain about issues I experienced with my Pegasus Airlines flight from Istanbul Sabiha Gokcen Airport to Cologne on June 29. I checked in two pieces of luggage - one blue and one black - both within the weight limit. Upon landing in Cologne, my black suitcase was missing. I immediat...
On September 5, I flew with Pegasus Airlines on the 10:25 PM flight from Sabiha Gökçen to Sharjah. Two of my suitcases went missing. I reported the loss at the airport, but when I try to submit a lost item claim through Pegasus, it says the claim was not accepted. I've reached out via their WhatsApp...
On July 4th, 2024, I took a flight with Pegasus Airlines from Berlin to Sabiha Gökçen and then to Dalaman. When I reached Dalaman, I couldn't find my checked baggage anywhere. Even though I reported my loss, it's been 6 days and I still haven't heard back from anyone in charge. It's quite frustratin...
On June 29, 2024, I flew with Pegasus Airlines from Medina to Istanbul Sabiha Gokcen Airport. Upon arrival, I discovered that many passengers, including myself, were missing their luggage. We were told this was due to weight restrictions on the aircraft. The airline promised to contact us within two...
On April 19, 2025, during my Düsseldorf–Sabiha Gökçen flight number PC1004, I did not receive my suitcase at Sabiha Gökçen Airport. I went to the lost...
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