On my Pegasus Airlines flight from Amsterdam to Sabiha on October 6, 2024, I received my luggage with a broken wheel. When I reported the issue, I was told to fill out a damage report and was assured that the luggage damage would be compensated. It has now been 20 days, and I still haven’t received any response or follow-up regarding my claim. I’ve also been unable to reach customer service to get any updates.
This delay and lack of communication are incredibly frustrating. I request an immediate update and resolution to my claim for the damaged luggage. I expect Pegasus to handle this matter with urgency and provide the compensation I am owed.
On June 17, 2024, during my return flight with Pegasus at 16:50, my suitcase was damaged. I reported the issue immediately to the authorities at the airport before leaving. I was asked whether I wanted a replacement or compensation, and I chose compensation. A form was filled out, and photos of the ...
Pegasus Airlines completely broke the wheel of my perfectly intact suitcase beyond repair. It’s been 3 months, and they still haven’t issued any refund or provided a replacement suitcase. Despite emailing back and forth for months, there has been no resolution or meaningful update from Pegasus. This...
After my June 30 Moscow-Ankara flight with Pegasus, which was already stressful due to long delays, I discovered my luggage was severely damaged. The baggage staff at the airport assisted me in filing a report, and Pegasus contacted me via email on July 2 to discuss resolution options. However, des...
On September 28, 2024, during my 6:30 AM flight from Sabiha Gökçen to Trabzon with Pegasus Airlines, my luggage was lost. I’m a student, and all my clothes and personal belongings were in that suitcase, leaving me in a very difficult situation. Despite filing a report, it has now been 5 days, and I ...
On 24/08/2025, I flew from Antalya to Adana with Pegasus Airlines. I handed over my luggage in good condition at Antalya, but when I arrived in Adana, I received it damaged, open, and missing some of my belongings. I immediately filed a lost property report, and after rechecking, my missing items we...
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