During my Bucharest-Istanbul flight last night, my stroller was lost. Despite informing Pegasus staff at the ticket check-in, they told me they would attach the tag at the jet bridge. However, when I arrived at the jet bridge, there was no staff present. I reported the issue to the flight attendant, who instructed me to leave the stroller at the door, and they would attach the tag there. Other strollers left alongside mine were returned after the flight, but mine was missing.
Even though I requested a tag from both the flight attendant and the ticket agent, none was provided, so I don’t even know if my stroller had a tag. They initially told me it would arrive on the first flight of the night, but there has been no update, and I am extremely disappointed. They didn’t tag my stroller, and now it's lost. Everything, including my conversations with the staff, is on camera. I was given a contact number, but no one answers. I will pursue this matter seriously with Pegasus. I urgently request a resolution and expect immediate feedback.
About a month ago, I flew with Pegasus Airlines and lost my baby stroller due to their staff's mistake. They didn't provide me with a baggage tag or any form of documentation when I checked in the stroller. Now, they're telling me they can't do anything because there's no baggage tag. This is incred...
On October 27, 2023, I flew with Pegasus Airlines from Tbilisi to Istanbul Sabiha Gokcen at 18:10. During boarding, the agent dealing with the passenger next to us scanned our tickets without interacting with us, and we had to retrieve our passports from the counter. They forgot to tag our baby stro...
On July 9, 2025, at 12:40 PM, I flew with Pegasus Airlines from Sarajevo to Sabiha Gökçen Airport on flight number PT6YDJ. I handed over my baby stroller at the aircraft gate — it was brand new and completely undamaged at the time. However, upon arrival in Istanbul, I was told the stroller had been ...
On November 7, 2024, I flew to Amsterdam solely to buy a stroller, but Pegasus Airlines left my essential luggage behind in Amsterdam. They told me that this happens frequently with their Amsterdam flights and assured me my bag would arrive on the next flight. They provided a tracking number and a c...
On the morning of July 14, 2024, we boarded Pegasus flight PC1221 from Istanbul Sabiha Gökçen to Rome. We checked in two pieces of luggage and handed over our baby stroller to the host with the flight information card securely attached. Upon landing in Rome, the hostess informed us that they wouldn'...
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