About a month ago, I flew with Pegasus Airlines and lost my baby stroller due to their staff's mistake. They didn't provide me with a baggage tag or any form of documentation when I checked in the stroller. Now, they're telling me they can't do anything because there's no baggage tag. This is incredibly frustrating, especially since a baby stroller costs at least ₺10,000, and I've been waiting for over a month without any resolution. If they would just review their security camera footage, they could easily see what happened, but they haven't even bothered to do that. I'm extremely disappointed with the lack of accountability and poor customer service from Pegasus Airlines.
During my Bucharest-Istanbul flight last night, my stroller was lost. Despite informing Pegasus staff at the ticket check-in, they told me they would attach the tag at the jet bridge. However, when I arrived at the jet bridge, there was no staff present. I reported the issue to the flight attendant,...
On October 27, 2023, I flew with Pegasus Airlines from Tbilisi to Istanbul Sabiha Gokcen at 18:10. During boarding, the agent dealing with the passenger next to us scanned our tickets without interacting with us, and we had to retrieve our passports from the counter. They forgot to tag our baby stro...
On July 9, 2025, at 12:40 PM, I flew with Pegasus Airlines from Sarajevo to Sabiha Gökçen Airport on flight number PT6YDJ. I handed over my baby stroller at the aircraft gate — it was brand new and completely undamaged at the time. However, upon arrival in Istanbul, I was told the stroller had been ...
On November 7, 2024, I flew to Amsterdam solely to buy a stroller, but Pegasus Airlines left my essential luggage behind in Amsterdam. They told me that this happens frequently with their Amsterdam flights and assured me my bag would arrive on the next flight. They provided a tracking number and a c...
I'm writing to let Pegasus Airlines know how upset I am that they lost my luggage on my flight from Italy to Turkey. I've been here for three days now, and I'm still waiting for my luggage to be found and given back to me. So far, nothing has happened. All of my personal and tech items, including th...
Comments