Pegasus Airlines Lost My Baggage

I travelled with Pegasus Airlines on 12 January 2026 from Skopje to Istanbul on flight PC352 and then from Istanbul to Karachi on flight PC130 under the name Ayan A***, booking reference (PNR) 1JW9G2. When I arrived in Karachi, my checked baggage with tag number 1P529654 did not arrive. I immediately reported the missing baggage at Karachi Airport and a Property Irregularity Report was created under file reference KHI PG10336. The staff at the airport took all my details and assured me that they would follow up, but I have not received any meaningful update since that day. Over the following weeks, Pegasus contacted me only once by SMS/WhatsApp to request a photo of my suitcase. I replied straight away, explained that I did not have a photo, and instead provided a detailed physical description of the luggage and its contents. After that, Pegasus completely stopped communicating with me. Despite my repeated emails and follow‑ups over a period of 98 days, I have not received any clear response, status update, or explanation. My formal legal notice sent on 27 January 2026 has also been ignored, and no written confirmation has been given as to whether the bag is considered lost. As of today, 98 days have passed since the flight on 12 January 2026 and my baggage has still not been delivered. Under Article 17(3) of the Montreal Convention, checked baggage that has not been delivered within 21 days is legally considered lost, and Pegasus is strictly liable for compensation regardless of any internal status they may or may not assign. In my case, there has been no delivery for more than three months and no compensation of any kind has been offered. In light of this, I am demanding full financial compensation for my lost baggage in line with the liability limits of the Montreal Convention, which is 1,288 SDR for the suitcase and its contents. In addition, I am requesting reimbursement of the essential clothing and toiletries that I was forced to purchase in Karachi due to Pegasus Airlines’ failure to deliver my baggage on arrival. I also require a clear, formal written settlement offer within 48 hours, confirming the total compensation amount that will be paid and a specific, dated timeline for the bank transfer. I will not accept vouchers, miles, or any form of non‑cash compensation in place of the monetary settlement owed under international law, and I have already escalated this matter to the Turkish Directorate General of Civil Aviation (SHGM). I request that Pegasus Airlines resolves this issue promptly and in full compliance with its legal obligations.