Last month, I purchased a flight ticket to Beirut, Lebanon, with Pegasus Airlines. My departure was scheduled for November 23rd and my return for November 26th. However, due to escalating conflict in the region, I wanted to cancel my trip as Israel's daily bombardment was affecting Lebanon. Despite requesting ticket cancellation multiple times at no charge, Pegasus informed me that cancellations had increased significantly. There's been around a 40% reduction in cancellations. Even though other airlines have not canceled their main routes under similar circumstances, Pegasus is unhelpful and causing harm to people. Nations like the USA, Saudi Arabia, Iran, etc., are issuing daily advisories urging their citizens to leave Lebanon. The fact that Pegasus ignores this crucial advice indicates an airline that is not adapting to the situation.
I purchased a round-trip ticket from Pegasus Airlines for the Antalya-Tel Aviv route, scheduled for November 12-16, 2023, with PRN numbers H8M and K5H. After the outbreak of war in Palestine, Pegasus canceled the flight and informed me via message that they would offer three options as a one-time ge...
Hello. I purchased a ticket for my planned flight from Pegasus Airlines in May. I had flights scheduled for June 6 from Tbilisi to Ankara and June 13 from Istanbul to Tbilisi. Despite requesting my Istanbul departure flight to be redirected to Ankara, the Customer Representative ignored my request a...
Never buy an international flight ticket from Pegasus!! We had a flight with a layover in Italy on the way to Rio de Janeiro. Even though we didn't need a transit visa and would only be in the transit zone (the consulate and Italian airlines confirmed we didn't need it), they didn't let us board the...
Pegasus Airlines is billing for a flight that didn't happen. Our outbound flight was canceled, and we reluctantly accepted it and asked for a refund. First we went to Stockholm, then we went to Istanbul from Stockholm. The reason for this plan was that we couldn't find a good flight back to Antalya....
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