Pegasus Hand Luggage Policy Complaint. What is a handbag? Say there is no baggage, so we know. You label it as hand luggage for someone traveling abroad, and we mistakenly think it's carry-on baggage. We are shocked when we can't get the ticket and during the check-in process. What is 3 kilograms, and there's a 50 Euro penalty for exceeding the weight. It's a deceptive system. Please provide the correct ticket fare and allow for carry-on baggage. Hand luggage is deceptive.
Pegasus Airlines does not prioritize customer satisfaction. When I purchased my ticket, I was entitled to an 8 kg cabin baggage allowance. However, just two days before my flight, this was arbitrarily reduced to 3 kg as hand luggage, and this change was enforced at the airport. Such a policy change ...
On December 12, 2024, during the 8:50 AM Brussels flight with Pegasus Airlines, I was aware that I didn’t have checked baggage allowance, so I carefully packed a standard laptop bag weighing under 3 kg. However, at boarding, staff claimed my bag exceeded the size limit, using the crowd as an opportu...
I purchased a ticket from Pegasus Airlines for the Sabiha Gökçen to Skopje flight on 24/07/2024 at 19:25. The ticket I bought did not include cabin or checked baggage, only a small under-seat bag allowance of up to 3 kg. Before leaving home, I weighed my bag to confirm it was approximately 3 kg. Ho...
When I went to the counter for check-in, the guy said that I had extra luggage, which was literally 0.9 kg extra. When I measured my luggage at home, it was 20 kg, and at the airport, it was 20.9 kg. And they made it troublesome for me, saying I needed to either pay or remove items. You can imagine ...
I’ve flown with Pegasus Airlines three times and never had a problem with my carry-on luggage. So, I was on my flight from Amsterdam, and out of nowhe...
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