I had a ticket with Pegasus Airlines that I needed to either cancel or reschedule. When I reached out to cancel the flight, I was shocked to learn that they would only refund 30% of the ticket price, keeping a massive 70% as a penalty. That seemed unfair enough, but it gets worse.
I then asked to keep the ticket open and use it for a future date, which is standard practice with many airlines. Instead of offering flexibility or support, Pegasus demanded an additional ₺1000 fee just to open-date my ₺1975 ticket. That means they wanted over half the ticket's value simply to allow me to use it later.
I find this policy to be unjust and exploitative, especially in situations where travel plans can change unexpectedly. The lack of flexibility and the excessive fees show a total disregard for customer satisfaction.
I am requesting that Pegasus Airlines review this case and either allow me to postpone my ticket without unreasonable charges or issue a fair refund. As a paying customer, I deserve respectable options—not price gouging under the guise of policy.
I'm writing to express my deep displeasure and frustration with Pegasus Airlines' ticket cancellation policy, which I believe to be severely unfair and unjust. It's disappointing to have such a lack of consideration and understanding from an airline I trusted with my travel needs. I had to cancel a ...
Pegasus Airlines sold me a flight ticket, and despite having paid the airline's fee in advance, I had to cancel my reservation because I accidentally booked the wrong date. They charged me 1,250 Turkish Lira. They are a dishonest company that will hang up on you, so I strongly advise you to avoid do...
I tried to change my Pegasus Airlines ticket, but they demanded a fee equal to the ticket price, making the change completely pointless. Since this was unreasonable, I requested a ticket cancellation instead. However, I was shocked when they informed me that almost the entire ticket amount would be ...
I am writing to formally submit a complaint regarding the unacceptable treatment I received from Pegasus Airlines on June 2, 2025. I had a confirmed ticket worth ₺797 for a flight scheduled to depart from Antalya Airport to Istanbul Sabiha Gökçen at 12:00 PM. I arrived at the gate approximately 20 m...
Hello. I purchased a ticket for my planned flight from Pegasus Airlines in May. I had flights scheduled for June 6 from Tbilisi to Ankara and June 13 from Istanbul to Tbilisi. Despite requesting my Istanbul departure flight to be redirected to Ankara, the Customer Representative ignored my request a...
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