On October 31, 2025, a monthly subscription fee of $58 was charged to my account without my consent for a PDF conversion service from pdfe.com. I did not approve this transaction, nor did I receive any notification indicating that a subscription had been started.
The payment was made using my İş Bankası card, and the charge is clearly visible in my bank statement. This is the first time I’ve experienced such an issue. I want to cancel this unauthorized subscription and request a full refund of the withdrawn amount.
I also tried to reach customer support, but there is no available communication channel — no phone line or live chat, and no response to my inquiries.
I request that this issue be resolved immediately, that my subscription be canceled permanently, and that I receive confirmation once the refund has been processed.
On November 6, 2025, I logged into pdfe.com with my c*****@gmail.com** email address to perform a one-time PDF editing task. On the site, I was shown a single, one-off fee, and I completed the payment with my İş Bankası card ending in 6455. However, on November 9, 2025, without my approval or consen...
On August 7, 2025, I signed up for a ₺45 trial version of the PDF converter service on Pdfe.com. The trial was supposed to last until August 14, 2025. I did not save my card details on their platform, nor did I give any authorization to continue with a paid subscription. Despite this, on August 15, ...
I logged into the pdfe.com website for free and performed only one PDF conversion, for which I knowingly made a $1 one-time payment with my credit card. Other than this, I neither requested nor approved any subscription. Despite that, two unauthorized charges were made on my card: $57 on 11/09/2025 ...
On October 31, 2025, in order to use a PDF editing service on pdfe.com, I made two one-time credit card payments, for a total of about $1 (card ending in 1954). However, on November 7, 2025, without any approval or notification from me, a $58 monthly subscription fee was charged to my account. Since...
On September 4, 2025, I purchased a one-time PDF conversion service from pdfe.com and made the payment using my VakıfBank credit card. I did not start any subscription afterward, I did not give consent, and I was not informed about any automatic renewal. However, on September 11, 2025 (payment/invo...
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