On November 4, 2025, I paid for a PDF conversion service on the website pdfe.com for 31 TL, using my credit card from Ankara. I intended to use it as a one-time service only, and I did not agree to initiate any membership or subscription. However, without my consent, my card information was stored and about 2,440 TL was charged from my card about a week later. I was not notified of this transaction, nor did I check a box for a subscription or extra service.
This is the first time something like this has happened to me. After the payment, I tried repeatedly to contact customer service via their website, but I never received any response. I have taken steps to cancel the subscription and request a refund, but my payment has still not been returned. I also have no record of agreeing to any contract or commitment.
Because of this unauthorized transaction made without my permission, I request that my grievance be remedied, that the 2,440 TL withdrawn from my card be refunded, and that measures be taken to prevent similar victims in the future. My invoice number for the transaction is: 4723133.
On November 3, 2025, I attempted to perform a one-time PDF editing task on Pdfe.com. The fee was shown as 31 TL, and I entered my credit card details to complete the payment. However, my card was charged twice — 32.57 TL and 33.47 TL. In addition, a monthly subscription was started without my consen...
On September 4, 2025, I purchased a one-time PDF conversion service from pdfe.com and made the payment using my VakıfBank credit card. I did not start any subscription afterward, I did not give consent, and I was not informed about any automatic renewal. However, on September 11, 2025 (payment/invo...
On November 3, I created an account on pdfe.com solely to download a PDF as a one-time action. The website stated that I could download the PDF for 31 TL, and I had no intention whatsoever of starting a subscription. However, on November 10, a monthly usage fee of 2,440 TL was withdrawn from my acco...
On August 7, 2025, I signed up for a ₺45 trial version of the PDF converter service on Pdfe.com. The trial was supposed to last until August 14, 2025. I did not save my card details on their platform, nor did I give any authorization to continue with a paid subscription. Despite this, on August 15, ...
On October 15, 2025, ₺2,440 was withdrawn from my VakıfBank Kavacık Branch debit card without my knowledge or consent through the pdfe.com website. I only used the platform’s PDF conversion service and never started or agreed to any paid membership. During this process, I was not informed about any ...
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