Yesterday I used the website Pdfe.com to edit a PDF file. In order to be able to download the edited document, the site required me to create an account. There was a big red message claiming a “100% discount for new users” and a 7‑day trial, which clearly gave the impression that this would be free for the trial period. Despite this, after entering my credit card information I was immediately charged 16 CZK twice for additional services such as 24/7 support and storage, which I did not knowingly and explicitly choose. Only after logging in was it clearly stated that if I do not cancel the subscription before the end of the 7‑day trial, I will be automatically charged around $70, which I consider misleading compared with the initial “100% discount” promise. I contacted Pdfe.com customer support about these two 16 CZK charges, and I was told that this is “normal”, which I find unacceptable given how the trial and discount were presented. I am requesting a full refund of both 16 CZK charges and the immediate cancellation of any trial or subscription associated with my account and card so that no further amounts are taken in the future. I expect Pdfe.com to correct this situation promptly, stop any further automatic renewals, and ensure that the information about trials, discounts, and any extra paid services is displayed in a clear and non‑misleading way for users in the future.
I signed up for a 7-day free trial on a service called “PDF Editor” by Pdfe.com. There was no clear, visible, or explicit information stating that a subscription would automatically renew. I received no reminder email before the end of the trial, no confirmation message, and no notification of any k...
On August 13, 2025, I signed up for a 25,00 CZK trial version of the PDF converter service on Pdfe.com. The trial was supposed to last until August 14, 2025. I did not save my card details on their platform, nor did I give any authorization to continue with a paid subscription. Despite this, on Augu...
I used PDFE.com on January 23, 2026, only for a one-time file conversion and did not at any point intend to purchase or agree to a yearly subscription...
On December 6, 2025, I created an account on Pdfe.com using my email address o******@gmail.com** in order to try using a PDF file for €0.50 as a trial. However, after this transaction, I discovered that on December 13, 2025, a €49.95 subscription fee was charged to my account without my knowledge or...
I am writing regarding an issue with PDFe’s subscription service, which is promoted as a free service but, in practice, led to an ongoing, undisclosed paid subscription. On 26 November 2025, I downloaded a file using PDFe, believing I was using a free service. No clear or transparent information was...
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