PDFaid Unauthorized Subscription – Request for Full Refund

I recently discovered that I was subscribed to a Pdfaid monthly premium membership for R849,99 in South Africa through Google without my authorisation. The first charge I noticed was processed on 3 September 2026, and I only became aware of this when I saw the debit on my bank account. After noticing the transaction, I immediately cancelled the subscription through Google and contacted Pdfaid via email to request an explanation and a refund, as I never knowingly agreed to this membership. However, I keep receiving only an automated response stating that I am not eligible for a refund, without any clear reason or further explanation. I am requesting a full refund of the R849,99 that was taken from my account and that my account be fully secured so that no future charges related to this Pdfaid subscription or similar services can be made without my explicit consent.