Unauthorized PDF Guru Charge Debited From Bank Account Without Consent
On 4 June 2026 at 14:14 (South African time), an amount of R791.37 was debited from my account by PDF Guru without my authorization. I did not knowingly subscribe to any service or approve this payment, and I only noticed it when I checked my bank account. The payment was taken from my card ending with the digits 3461, linked to account number 1776485***. I contacted my bank about this transaction, but they informed me that they are unable to reverse the debit and advised me to take the matter up directly with the merchant. I request that PDF Guru urgently investigates this unauthorized debit and provides a full refund of R791.37 to the same account, and that any related subscription or recurring payment linked to my details be cancelled so that no further debits are made without my explicit consent.
Hello Cynthia, Thank you for taking the time to share the details of your situation with us. We sincerely apologize for the inconvenience and concern caused by the unrecognized charge of R791.37 recorded on June 4, 2026 (at 14:14 South African time) on your card ending in . We completely understand your frustration upon discovering this debit on your statement and your urgency to cancel any active subscription to prevent future charges. We would like to clarify that charges are applied only with prior user consent upon subscribing and that we always strive to maintain maximum transparency regarding our billing terms. We want to investigate your case more deeply to help resolve this situation as soon as possible. We kindly ask you to contact our support team directly. When sending your email, please include the first 6 and last 4 digits of your affected card, any email address that might be linked to the account, and the payment receipt or bank statement screenshot so we can locate your account details and assist you promptly. We look forward to receiving your message to thoroughly examine your case. Best regards, Support Team
