PDF Guru Complaint And Refund Demand
Support Team, I am writing to formally dispute a charge of €49.99 that was taken from my account on 10/02/2026, which I did not authorize. I did not knowingly subscribe to any PDFGuru service and did not approve this payment. I never received any confirmation email indicating that I had agreed to or purchased a subscription. When I attempted to log in to PDFGuru using my email address, I was unable to access my account, and there was no option to reset or retrieve a password. When I logged in using my Google account, no active membership was shown. Given this, I do not understand how a membership could have been created, let alone how it could have been canceled, as I was not aware that one existed. I did not consent to a €49.99 charge, I was not informed of it by email, and I was given no clear opportunity to cancel or prevent this payment. As this charge was made without my knowledge or consent, I am requesting a full refund of €49.99. Kind regards,
Hello Tania, Thank you for reaching out to us and sharing the details of your situation. We sincerely apologize for the frustration, inconvenience, and concern caused by the unauthorized €49.99 charge taken from your account on 10/02/2026, as well as the difficulties you experienced when attempting to log in to access or manage your account. We fully understand your dissatisfaction regarding this unexpected transaction and acknowledge your clear request for a full refund of €49.99. Please note that payments are processed only with user authorization during registration, and subscription terms are transparently presented on the payment page. We would like to locate your profile in our system using your transaction details, ensure that any hidden or active subscription linked to your card is completely canceled to prevent future charges, and thoroughly review your refund request. Please contact our dedicated support team directly. - A screenshot or copy of your bank statement showing the €49.99 charge from 10/02/2026. Once we receive these details, we will locate your transaction in our system, verify that all recurring billing has been completely stopped, review your refund request, and provide you with a response. We look forward to receiving your email so we can address your request promptly. Best regards, PDFGuru Team
did they refund you?