PDFguru Won’t Let Me Log In to Cancel My Subscription
I have been using a PDFguru subscription, and since last month I have been unable to log in to my account in order to cancel it. Each time I try to log in, the system asks me to check my emails for login details, but even when I enter the information sent to my email, it refuses to accept it and does not allow me access. During this period, when I have been blocked from logging in, I have still been charged approximately R32. I have tried to reach Pdfguru customer support about this issue, but I have not received any response so far. I request that my PDFguru subscription be cancelled immediately and that no further payments be taken from my account. I also expect a review of the charges made during the time I could not access my account and an appropriate resolution.
Hello Duncan, Thank you for reaching out to us and sharing the details of your situation. We sincerely apologize for the frustration, inconvenience, and concern caused by the login issues preventing you from accessing your account to cancel your subscription, the repeated charges of approximately R32 during this period, and the lack of response during your initial attempts to contact support. We fully understand your dissatisfaction and acknowledge your clear request to cancel your PDFguru subscription immediately, stop all future payments, and review the charges billed while you were locked out of your account for an appropriate resolution. Please note that payments are processed only with user authorization during registration, and subscription terms are transparently presented on the payment page. We would like to locate your account, ensure that your subscription is completely canceled to prevent any future billing, and review the charges incurred while you were unable to log in. Please contact our dedicated support team directly. In your message, kindly include: - The email address associated with your PDFguru account. - The first 6 and last 4 digits of the payment card that was charged. - A screenshot or copy of your bank statement showing the R32 charges. Once we receive these details, we will locate your profile in our system, verify that all recurring billing has been completely stopped, thoroughly review your account history for the period you could not log in, and provide you with a response. We look forward to receiving your email so we can address your request promptly. Best regards, PDFGuru Team
