Pdfguru Took Money Without 3D Secure — What To Do
On November 14, 2025, $51 was withdrawn from my Enpara Bank account by Pdfguru without my knowledge or approval. Previously, I had only purchased a one-week plan, and I never requested any subscription renewal or extension. Despite this, Pdfguru started a subscription without my consent and charged my account.
The original payment was made on my computer, and my membership was registered under the email b*****@gmail.com**. Even though I canceled the subscription, no refund was issued. I also contacted customer support, but they did not provide any solution. Additionally, the website does not use a 3D Secure payment system, which makes unauthorized charges easier.
I am requesting that this amount be refunded to me as soon as possible.
Hello Burak, Thank you for sharing the details of your situation and the process you have experienced with us. After your 1‑week plan purchase, on 14.11.2025 an amount of approximately 2,099 TL (51 USD) was withdrawn from your Enpara account without your knowledge. We sincerely apologize for the fact that, despite you canceling your subscription and contacting our customer service, no solution was offered. We fully understand the inconvenience, concern, and your legitimate request to have this amount, which was taken from the account linked to , refunded to you as soon as possible. We would like to point out that payments are taken only with user consent at the time of registration and that the subscription terms are presented transparently on the sales screen. We want to help you by examining this matter in detail, reassessing your request, and resolving your issue. Please contact our support team directly. In your message, if you provide the email address you use on PDF Guru, the first six and last four digits of your Enpara card, and the receipt or a screenshot of the 2,099 TL transaction, we can review your case again and assist you promptly. We await your message so that we can examine the process in detail. Best regards, pdfguru Team
