PDF Guru Unauthorized PayPal Charges - Subscription Not Approved
I recently discovered multiple unauthorized charges from PDF Guru, listed as “PDFGURU DE41,” taken via PayPal from my bank account. On 15/09/2025 there were two transactions of €0.88 each, and on 22/09/2025 the first charge of €49.99 was taken. In total, an estimated amount of €201.72 has been withdrawn for this service, although I never knowingly subscribed to any PDF Guru product or plan. I did not agree to these payments, I did not intend to purchase a subscription, and I only noticed these transactions afterwards in my account. I have not yet been able to resolve this via PayPal and I have also not yet contacted my bank, as the payments appear as normal transactions in my account, even though I did not authorize them as a subscription. I kindly request that PDF Guru immediately cancels any existing subscription or recurring payment linked to my details and confirms this to me in writing. In addition, I am asking for a full refund of the total amount that has been charged so far, as I did not subscribe to this service intentionally and do not wish to use it. I expect a prompt review of my situation and a written confirmation that the subscription is cancelled and the full refund has been processed.
Hello Mario, Thank you for reaching out to us and sharing the details of your situation. We sincerely apologize for the frustration, inconvenience, and concern caused by the multiple PayPal charges totaling approximately €201.72 under the descriptor "PDFGURU DE41," including the initial €0.88 transactions and subsequent €49.99 charges. We fully understand your dissatisfaction regarding these unexpected transactions and acknowledge your request for a full refund of the total amount charged, as well as the immediate cancellation of any active subscription linked to your details. Please note that payments are processed only with user authorization during registration, and subscription terms are transparently presented on the payment page. We would like to locate your profile in our system, ensure that any active subscription or recurring billing agreement on PayPal is completely canceled to prevent future charges, and thoroughly review your refund request. Please contact our dedicated support team directly. In your message, kindly include: - The email address associated with your PayPal and PDF Guru accounts. - The PayPal transaction IDs or a screenshot of your PayPal billing history showing the €0.88 and €49.99 charges. Once we receive these details, we will locate your account in our system, verify that all recurring billing agreements have been stopped, review your refund request for the full amount charged, and provide you with a response. We look forward to receiving your email so we can address your request promptly. Best regards, PDFGuru Team
