Pdfguru Charged Me $49 Without Permission
On November 19, 2025, $49 was withdrawn from my QNB Finansbank account by Pdfguru without my knowledge or permission. Previously, I had only made a one-time payment of $1 to add text to a PDF. I never requested any subscription afterward. Despite this, Pdfguru started a subscription without my approval and charged my account.
I made the initial payment on my computer. If any subscription was created without my consent, I want it canceled immediately. I contacted customer support, but no solution was offered. Additionally, the website does not use a 3D Secure payment system, which allows these unauthorized transactions to occur easily.
I request a full refund of the amount charged as soon as possible. If the refund is not processed or if any further unauthorized transactions are made using my information, I will file a criminal complaint. I will also take action regarding QNB Finansbank’s failure to send security codes for such unsafe websites. I expect my issue to be resolved as quickly as possible.
Hello Yasemin, Thank you for sharing the details of your situation and the process you experienced with us. We sincerely apologize for the payment of approximately 2,138.69 TL (49 USD) that was withdrawn from your QNB Finansbank account on 09.11.2025 without your knowledge after a 25 TL instant transaction, and for the fact that no solution was offered despite you contacting customer service, as well as for your security concerns. We fully understand the inconvenience and anxiety caused by this unexpected charge, your legitimate request to immediately cancel any active subscriptions and to have the withdrawn amount refunded to you as soon as possible. We would like to point out that payments are taken only with user consent at the time of registration and that the subscription terms are presented transparently on the sales screen. We would like to help you by examining this matter in detail and reassessing your request to resolve the issue. Please contact our support team directly. In your message, include the email address you use on PDF Guru and the receipt or transaction screenshot for the 2,138.69 TL charge, so we can identify your account and assist you promptly. We await your message so we can review the process in detail. Best regards, pdfguru Team
