PDF Guru Charged After Trial — How to Cancel and Get a Refund
On October 20, 2025, I purchased a one-week trial membership through pdfgurum, and $1 was charged to my account for this transaction. However, after the trial period ended, on October 27, 2025, a high amount of $50 was withdrawn from my bank card in a single transaction without any prior notice or authorization. When signing up for the trial, there was no mention of such a charge, and no consent was requested for this type of billing.
I sent an email to customer support regarding the issue, and a ticket (#2207253) was created. However, I have not yet received any resolution. I request that this unexpected and unauthorized charge be refunded to me.
I kindly ask that the relevant amount be returned to my account as soon as possible.
Hello Svetlana, Thank you for sharing the details of your situation and the process you have experienced with us. We sincerely apologize for the high one‑time charge of 2,115.18 TL that was withdrawn from your bank card on 27 October 2025 without your knowledge after a weekly trial membership of 29.30 TL on 20 October 2025, and for the fact that no solution has been provided yet despite your support request No. 2207253. We fully understand the inconvenience, anxiety, and your legitimate demand for an immediate refund of the 2,115.18 TL that was taken without your consent. We would like to point out that payments are taken only with user approval at the time of registration and that the subscription terms are presented transparently on the sales screen. Based on your request No. 2207253 and your payment information, we would like to review your file in detail, reassess your case, and resolve this issue as quickly as possible. Please contact our support team directly. We look forward to your message so that we can examine the process in detail. Best regards, PDFGuru Team
