Paid for Small Plan, Got Charged Extra — How to Fix Pdfguru Billing
On November 16, 2025, I purchased a basic package on Pdfguru, and my card information was saved during that transaction. After this, an additional $50 was charged to my card without my knowledge or approval. This charge was made completely without my consent.
I contacted customer service, but I was not able to get a solution. For security reasons, I immediately closed my card, so I currently do not have access to the transaction/order number.
My requests are:
An immediate refund of the $50 USD
Cancellation of any automatic payments or subscriptions, if any exist
Complete deletion of my card information from your system and written confirmation that no similar unauthorized charge will occur again
My Information:
Name: Ramazan D.
Email: ramazand**[email protected]
City: Istanbul
I kindly request that this unauthorized charge be investigated urgently and that the refund process be initiated as soon as possible.
Hello Ramazan, Thank you for sharing the details of your situation and the process you have experienced with us. We sincerely apologize for the 2,090 TL payment that was deducted from your card after purchasing a 29 TL package on 16/11/2025, for which you received no result despite speaking with our customer service and had to close your card. We fully understand the hardship and concern caused by this unexpected charge, your legitimate request for the immediate cancellation of automatic payments/subscriptions, the deletion of your card information, and the urgent refund of the 2,090 TL. We would like to point out that payments are taken only with user consent at the time of registration and that the subscription terms are presented transparently on the sales screen. We want to help you by thoroughly reviewing this matter, reassessing your file, and resolving your issue. Please contact our support team directly. We await your message so we can examine the case in detail. Best regards, pdfguru Team
