Unauthorized Subscription Charge From PDF Guru
On November 11, I made a $1 to test the PDF Guru service. However, on November 18, I noticed a $50 charge on my card that was made without my knowledge or approval. I did not receive any notification or confirmation regarding this transaction.
The payment was made from my iPhone through the website. As soon as I noticed the unauthorized charge, I canceled the subscription and contacted PDF Guru customer support. However, they responded that a refund could not be issued because more than one week had passed. I also have proof of payment and screenshots to support my case.
I am requesting a full refund for this charge, which I never approved in any way.
Hello Ömer, Thank you for sharing the details of your situation and the process you have experienced with us. We sincerely apologize for the 29 TL trial payment followed by the 2,099 TL charge withdrawn from your card on November 18, and for the negative response to your refund request, which was justified by the passage of a one‑week period despite you having contacted our customer service. We fully understand the inconvenience, concern, and distress caused by this unexpected charge, especially since you have proof of payment, and we recognize your legitimate request for the 2,099 TL to be refunded. We would like to point out that payments are taken only with user consent at the time of registration and that the subscription terms are presented transparently on the sales screen. We want to help you by examining this matter in detail, reassessing your request, and resolving your issue. We look forward to your message so we can examine the process in detail. Best regards, pdfguru Team
