PDF Guru Unauthorized Withdrawals - I Demand Full Refund
I used the PDF Guru application’s PDF converter service only once, and although I never started any subscription, I recently discovered that ₺40 has been withdrawn from my bank card every 2-3 days for months. I only performed a one-time process on the app and logged out, yet regular withdrawals have continued from my account. This is absolutely unauthorized and constitutes fraud. I have neither a subscription nor any agreement I approved. I also never received any confirmation of a membership or payment either through the app or via email. After noticing the issue, I sent an email to your customer service. I was told that no further charges would be made, but despite requesting an official document regarding this, I have not received any response. I demand a full refund of all unauthorized and unjust charges. Otherwise, I will file a complaint with the Consumer Arbitration Committee, my bank, and the relevant authorities.
Hello Betül, Thank you for sharing the details of your situation and the process you have experienced with us. We sincerely apologize for the recurring 40 TL charges every 2–3 days for months after your one‑time use, and for not receiving an official cancellation document/confirmation despite your email request. We fully understand your legitimate request to have all the amounts you claim were taken without permission refunded and to have all memberships opened on your account completely cancelled, as well as the distress and concern you have endured. We would like to point out that payments are taken only with user consent at the time of registration and that the subscription terms are presented transparently on the sales screen. We would like to examine these repeated charges that have been occurring for months in detail in our systems, confirm that your subscription and recurring payment instructions have been fully stopped, and consider refunding the amounts that were taken. We are awaiting your message so we can examine the process in detail. Best regards, PDF Guru Team
