PDF Guru Refund Request - Unauthorized 49.99 Euro
I am writing to report an unauthorized charge made to my account in connection with a Pdfguru subscription taken directly via your website. On 11 April 2026, I noticed that 49.99 euros had been charged, even though I had only agreed to a one-time use for 0.99 euros. I only intended to make a single, one-time payment of 0.99 euros and did not consent to any subscription plan or recurring or higher fee. Despite this, my account was charged 49.99 euros, which I consider unauthorized and not in line with what I agreed to when using your service. I contacted your customer support about this issue, but I was informed that the amount is not refundable. I find this response unacceptable, as the charge does not match the amount I clearly agreed to pay. I kindly request a full refund of the 49.99 euros that was charged without my consent and the cancellation of any subscription or recurring plan that may have been started on my account. I also ask for written confirmation that the refund has been processed and that no further charges will be made.
Hello Ayana, Thank you for reaching out to us and sharing the details of your situation. We sincerely apologize for the inconvenience, frustration, and concern caused by the EUR 49.99 subscription charge on 11 April 2026 after your initial EUR 0.99 one-time purchase, as well as the initial refusal of your refund request by our customer support team. We fully understand your dissatisfaction regarding this unexpected charge and your clear request for a full refund of EUR 49.99, the cancellation of any active subscription, and written confirmation that the refund has been processed with no further charges occurring. Please note that payments are only processed with user authorization during registration, and subscription terms are transparently presented on the payment page. We would like to re-evaluate your file, review your account details, and help resolve this issue as quickly as possible. Please contact our dedicated support team directly. In your message, please include: - The full email address associated with your PDF Guru account. - A copy or screenshot of the receipt or bank statement showing the EUR 49.99 charge from 11 April 2026. Once we receive these details, we will locate your account in our system, re-examine your refund request thoroughly, ensure the complete cancellation of any active subscription, guarantee no further charges occur, and provide you with written confirmation. We look forward to hearing from you so we can address your request. Best regards, PDFGuru Team
