PDF Guru Charges $49.99 Through PayPal After Unexpected Trial Subscription
I recently discovered that $49.99 was charged to my PayPal account on March 8, 2026, for a PDF Guru 1-week trial/subscription, listed under the descriptor *“PAYPAL APDFGURU UPOR.” The merchant is shown as Gurudocs Limited / PDF Guru.
I did not intend to subscribe to this service and was not aware that I would be charged this amount.
After noticing the charge, I contacted both PDF Guru and PayPal customer support, but I have not received any positive or satisfactory response so far. The $49.99 charge still remains on my account, despite my objection.
I am requesting a full refund of the $49.99 that was charged without my clear consent or understanding.
I kindly ask that the refund be processed as soon as possible and credited back to my PayPal account.
I expect this matter to be reviewed urgently and for the unauthorized charge to be returned to me.
Hello Jingle, Thank you for reaching out to us and sharing the details of your situation. We sincerely apologize for the frustration, inconvenience, and concern caused by the $49.99 charge processed through your PayPal account on March 8, 2026, under the descriptor "PAYPAL APDFGURU UPOR" (Gurudocs Limited / PDF Guru), as well as the unsatisfactory responses you received during your initial outreach. We fully understand your dissatisfaction regarding this transaction and acknowledge your clear request for a full refund of $49.99 credited back to your PayPal account. Please note that payments are only processed with user authorization during registration, and subscription terms are transparently presented on the payment page. We would like to locate your account, ensure that any active subscription or recurring billing agreement on PayPal is completely canceled, and re‑evaluate your refund request. - The email address associated with your PayPal and PDF Guru accounts. - The PayPal transaction ID or a screenshot of your PayPal activity showing the $49.99 charge from March 8, 2026. Once we receive these details, we will locate your profile in our system, ensure all active billing is stopped, thoroughly review your refund request, and provide you with a response. We look forward to receiving your email so we can address your request promptly. Best regards, PDFGuru Team
