I Was Charged by PDF Guru Without My Consent After Trial
On 25 March 2026 I subscribed to PDF Guru for a one‑week period. At the time of subscribing, I accepted a charge of €0.99 for this week of service. However, on the same day two separate charges appeared on my account: one for $0.99 and another for €0.99. Later, on 1 April 2026, a further charge of €49.99 was made. All payments were processed via PayPal. I only agreed to pay the first €0.99 for one week of use and at no time did I authorize either the additional $0.99 charge on 25 March or the €49.99 charge on 1 April. I have not received any satisfactory response or explanation from the company regarding these amounts. I request an immediate refund of the $0.99 charge from 25 March 2026 and the €49.99 charge from 1 April 2026, and I ask that my subscription be limited strictly to the initially accepted €0.99 payment. I also expect a clear explanation of why these unauthorized charges were made and confirmation that no further amounts will be taken without my explicit consent.
Hello José, Thank you for reaching out to us and sharing the details of your experience. We sincerely apologize for the inconvenience, frustration, and concern caused by the additional $0.99 charge on 25 March 2026 alongside your €0.99 trial, as well as the €49.99 subscription charge on 1 April 2026 processed via PayPal, and the lack of a satisfactory response from our team. We fully understand your frustration regarding these unexpected transactions and acknowledge your clear request for an immediate refund of $0.99 and €49.99, a full explanation, and confirmation that your account is canceled with no further unauthorized charges occurring. Please note that payments are only processed with user authorization during registration, and subscription terms are transparently presented on the payment page. We would like to locate your account, thoroughly review your PayPal transaction history, and assist in resolving this matter as quickly as possible. Once we receive these details, we will locate your transactions in our system, ensure your subscription is completely canceled to prevent future charges, thoroughly re-examine your refund request, and provide you with a detailed explanation and confirmation. We look forward to receiving your email so we can resolve this for you promptly. Best regards, PDFGuru Team
