Refund And Cancellation Of Unauthorised Deduction By PDF Guru
I purchased a one-time subscription for the PDF Guru PDF merger for $1 through their website. Despite clearly choosing a one-time purchase, today an amount of $49.99 has been reserved/charged on my account without my approval, which indicates that a recurring payment or different subscription has been initiated without my clear consent. I have not yet contacted Pdfguru support or my bank about this issue. I request that the $49.99 amount be fully refunded and that any active or recurring subscription linked to this purchase be cancelled immediately so that no further charges are taken from my account. I expect written confirmation that the refund has been processed and that my subscription has been completely cancelled.
Hello Tafara, Thank you for reaching out to us and sharing the details of your situation. We sincerely apologize for the frustration, inconvenience, and concern caused by the reserved/charged amount of $49.99 following your initial $1 purchase for our PDF merger service. We fully understand your dissatisfaction regarding this unexpected recurring charge and acknowledge your clear request for a full refund of $49.99, as well as the immediate and complete cancellation of any active subscription linked to your account. Please note that payments are only processed with user authorization during registration, and subscription terms are transparently presented on the payment page. We would like to locate your account in our system, ensure that your subscription is fully canceled to prevent any future billing, and thoroughly review your refund request. Please contact our dedicated support team directly. In your message, kindly include: - The email address associated with your PDF Guru account or transaction. - A screenshot or copy of your bank/card statement showing the $1 purchase and the $49.99 charge. Once we receive these details, we will locate your profile in our system, verify that all recurring billing has been stopped, review your refund request, and provide you with a response. We look forward to receiving your email so we can address your request promptly. Best regards, PDFGuru Team
