PDF Guru App Charged $49.94 Without Permission — How to Cancel and Get a Refund
On October 17, 2025, I used the PDF Guru mobile app to perform a one-time PDF conversion, and a charge of $1.64 was made to my credit card for that transaction. However, when I reviewed my card activity today, I discovered that an unauthorized charge of $49.94 had been made, and a two-year subscription was started without my consent. I immediately canceled the subscription through the app.
The invoice for the payment lists the Payment Receipt No: BD45fdf4-785a-4239-9fe2-79f220c71785. The transaction took place via the App Store. I have already sent an email to customer support, but I haven’t received any response yet.
I request that the unauthorized subscription be canceled immediately and that the $49.94 charge be refunded to my card as soon as possible.
There has been no response from the company. Money is still being withdrawn from my account at regular intervals. Because of this, I had to disable my card for online shopping. Even though I have canceled my membership, why is money still being withdrawn?
I am attaching the credit card transactions
Hello Leyla, Thank you for sharing the details of your situation and the process you have experienced with us. We sincerely apologize for the unauthorized charge of $49.94 from your card after the initial $1.64 transaction on 17.10.2025, and for the fact that you are still encountering charge attempts despite having cancelled your subscription and having to block your card for online purchases. We fully understand the hardship, anxiety, the frustration of not yet receiving a response to the email you sent, and your legitimate request for a refund of the $49.94 and for all charge attempts to be stopped completely. We would like to point out that payments are taken only with user consent at the time of registration and that the subscription terms are presented transparently on the sales screen. We would like to re‑evaluate your file and request based on your invoice number in order to resolve your issue. Please contact our support team directly. In your message, include the email address you use on PDF Guru, your invoice number, and the receipt for the $49.94 charge, and we will review your case again and assist you promptly. We look forward to your message so we can examine the process in detail. Best regards, pdfguru Team
