PDF Guru Charged $50 Without Permission — How to Report Unauthorized Payments and Get a Refund
On October 28, 2025, I made a payment for a document translation as part of the PDF Guru membership package. However, shortly after that transaction, an additional unauthorized charge of $50 was made from my bank card without my knowledge or consent. I had no request or intention to purchase any additional service or subscription.
Although I contacted customer support, I have not received any response so far. I request that this unauthorized charge be investigated immediately and that the $50 be refunded to my bank card.
I kindly ask that this issue be resolved as soon as possible.
Hello Münevver, Thank you for sharing the details of your situation and the process you have experienced with us. We sincerely apologize for the additional charge of 2,099 TL that was made on your card without your knowledge shortly after the payment you made on 28 October 2025 for document translation, and for the fact that, despite having previously contacted our customer service, you have not yet received a response. We fully understand your legitimate request for an immediate refund of the 2,099 TL, which you state was made without your consent, and the distress and inconvenience caused by this unexpected charge. We would like to point out that payments are taken only with user approval at the time of registration and that the subscription terms are presented transparently on the sales screen. We want to review your request and file in detail and resolve your issue as quickly as possible. We await your message so we can examine the process in detail. Best regards, pdfguru Team
