Pdfguru Took Money Without Approval, How to Get It Back
On November 10, I paid $2 on Pdfguru.com for a one-week access plan. However, just after midnight on November 17, an additional $50 was withdrawn from my account without my knowledge or approval. I received no notification or request for confirmation regarding this charge.
I have not yet contacted the company about the issue. I believe this transaction is completely unauthorized and unfair. I request a full refund of the charge, cancellation of any subscription that may have been started without my consent, and complete deletion of my personal information from their system. I also want the necessary steps taken so other users do not experience the same problem.
Hello Şeyhmus, Thank you for sharing the details of your situation and the process you experienced with us. After the 98 TL weekly trial payment on November 10, we sincerely apologize for the 2,099 TL charge that was taken from your card at midnight on November 17 and for the lack of any notification during this process. We fully understand the inconvenience, concern, and your legitimate request for immediate cancellation of your membership (if any), deletion of your personal data, and a refund of the 2,099 TL that was withdrawn. We would like to note that payments are taken only with user consent at the time of registration and that the subscription terms are presented transparently on the sales screen. We want to help you by examining this matter in detail and resolving your issue. Please contact our support team directly. We await your message so we can review the process in detail. Best regards, pdfguru Team
