PDF Guru Charged Me $70 After Free Trial — Requesting Refund
During the free trial I started through PDF Guru, I was informed that only $2 would be charged. However, without any additional notification or my approval, $70 was withdrawn from my Halkbank credit card on December 3, 2025—once, but as a single high-value charge.
I did not receive any warning, email, or SMS regarding this large transaction, and it was never clearly stated that the subscription price would increase to this amount after the trial. For this reason, I find the charge completely unfair and misleading.
I request a full refund of the unauthorized $70 that was withdrawn from my card and the cancellation of any subscription that may have been placed on my account without my knowledge.
Hello Ali, Thank you for sharing the details of your situation and the process you experienced with us. We sincerely apologize for the 2,099 TRY payment withdrawn from your Halkbank credit card on 03.12.2025 after the 59 TRY trial version, and for the fact that you did not receive any notification message or email during this process. We fully understand the inconvenience and concern caused by an unexpected charge, as well as your legitimate request for the immediate cancellation of any existing subscription and a full refund of the charged amount. We would like to point out that payments are taken only with user consent at the time of registration and that the subscription terms are presented transparently on the sales screen. We want to help you by thoroughly reviewing this situation and resolving your issue. Please contact our support team directly. If you include in your message the email address you use on PDF Guru, the first six and last four digits of your Halkbank credit card, and the receipt or transaction screenshot for the 2,099 TRY charge, we can locate your account and assist you promptly. We await your message so we can examine the process in detail. Best regards, PDF Guru Team
