Paid Once, Then Got Charged Again — Fixing PDF Guru Billing Issues
On November 16, 2025, at 6:51 AM, an unauthorized charge of $50 was withdrawn from my account by the PDF Guru website—despite the fact that I had only made a single one-time payment of $0.50 in the past and had never saved my card information. The card used ends in 1114. The email address linked to my account is le**@outlook.com, and the name on the account is Lehda N. C.
This transaction was made entirely without my knowledge or approval. I contacted my bank, filed a dispute, and cancelled my card for security reasons. I have never experienced a problem like this before.
I am requesting an immediate refund of the unauthorized charge. Since my card has been canceled, I ask that the refund be issued to the IBAN **920006400000110. If this issue is not resolved, I will take all necessary legal action.
Hello Lehda, Thank you for sharing the details of your situation and the process you experienced with us. On 16.11.2025 at 06:51, after your first transaction of 20 TL, the payment of 2,099 TL withdrawn from your card (ending in ), we sincerely apologize for the need to cancel your card and the anxiety you experienced. We fully understand the inconvenience caused by an unexpected charge and your legitimate request for a refund of the amount. We would like to point out that payments are taken only with user consent at the time of registration and that the subscription terms are presented transparently on the sales screen. We would like to examine this matter in detail and assist you with your refund process. Please contact our support team directly. If you include in your message the email address you use on PDF Guru, the first 6 and last 4 digits of your card, and the receipt or screenshot of the 2,099 TL charge, we C. identify your account and review your case promptly. We await your message so we C. examine the process in detail. Best regards, PDFGuru Team
