PDF Guru Charged $100 Without Permission — How to Report Unauthorized Charges and Get a Refund
Between September 23 and September 28, 2025, a total of $100 (two separate charges of $50 each) was withdrawn from my Garanti Bank card ending in 6014 for the PDF Guru service without my knowledge or consent. I had only previously made a one-time payment of $1 for a document conversion, and I have never purchased any membership, subscription, or additional service. Moreover, I did not receive any contract, confirmation, or notification regarding these unauthorized charges.
These transactions occurred only once, and there have been no other unusual activities on my account. I did receive a receipt via email for the $1 transaction from PDF Guru, but no contact information or refund instructions were provided. I accessed the service via my desktop computer.
I contacted Garanti Bank customer service, and they informed me that I must wait 24 hours to submit a transaction dispute request. However, I have been unable to reach PDF Guru’s customer service, and I have received no response from them.
I request that these unauthorized charges be canceled immediately and that the total amount of $100 be refunded to my account as soon as possible.
Hello Vedat, Thank you for sharing the details of your situation and the process you have experienced with us. We sincerely apologize for the two unauthorized withdrawals of 2,099 TL each (a total of 4,198 TL) that occurred after the initial 59 TL document conversion transaction on your Garanti Bank card ending in , between September 23 – 28 2025, and for the fact that you were unable to reach our customer service earlier. We fully understand the distress, worry, frustration caused by not being able to find contact information for the cancellation and refund process, and your justified request for the prompt refund of the total 4,198 TL taken without your consent. Please note that payments are taken only with user approval at the time of registration and that the subscription terms are presented transparently on the sales screen. Based on the 59 TL receipt and transaction details you have, we would like to examine your file thoroughly, identify your membership/account, and evaluate your refund request so we can resolve your issue as quickly as possible. Please contact our support team directly. In your message, include the email address you use on PDF Guru, the first six and last four digits of your Garanti Bank card, the receipt images for the two 2,099 TL transactions, and your 59 TL receipt. This will allow us to locate your record in our system, review your file, and assist you promptly. We look forward to receiving your message so we can examine the process in detail. Best regards, PDFGuru Team
