Between September 23 and September 28, 2025, a total of $100 (two separate charges of $50 each) was withdrawn from my Garanti Bank card ending in 6014 for the PDF Guru service without my knowledge or consent. I had only previously made a one-time payment of $1 for a document conversion, and I have never purchased any membership, subscription, or additional service. Moreover, I did not receive any contract, confirmation, or notification regarding these unauthorized charges.
These transactions occurred only once, and there have been no other unusual activities on my account. I did receive a receipt via email for the $1 transaction from PDF Guru, but no contact information or refund instructions were provided. I accessed the service via my desktop computer.
I contacted Garanti Bank customer service, and they informed me that I must wait 24 hours to submit a transaction dispute request. However, I have been unable to reach PDF Guru’s customer service, and I have received no response from them.
I request that these unauthorized charges be canceled immediately and that the total amount of $100 be refunded to my account as soon as possible.
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