On August 2, 2025, I was searching online for a free PDF creation tool when I came across PDFGuru.com. The site advertised that I could purchase a trial version for only ₺25, and during signup I was asked to provide my email address and credit card information. Since I only wanted to create one PDF file, I agreed to the ₺25 charge, thinking this would be a one-time payment.
However, on August 9, 2025, I was shocked to find that an additional ₺1599 had been withdrawn from my account without my knowledge or consent. Apparently, a Premium membership was activated automatically after the trial period ended, with no warning, no notification, and no explicit approval from me. I never used any Premium features, and this subscription was created entirely without my authorization.
I immediately sent an email to customer service to request cancellation and a refund, but I have not received any response. This feels like an unfair and misleading practice that violates consumer rights.
I demand the immediate cancellation of this unauthorized Premium subscription and a full refund of the ₺1599 taken from my account. I also expect PDF Guru to contact me urgently through my email address (d********@yahoo.com) and resolve this matter without delay.
On 05/11/2025, after using the trial version on the pdfguru website, a one-time charge of ₺2,099 was made to my credit card without any prior notice or my consent. The membership and payment terms were not clearly disclosed, and this amount was charged completely without my knowledge. In addition, t...
I made a one-time, low-cost purchase on the PDF Guru website, but to my shock, multiple charges were taken from my account on different dates even though I only used the service once. On 07/08/2025, they charged me $0.98 and $1.49. On 12/08/2025, another 39₺ was withdrawn, and on 14/08/2025, they ev...
On September 30, 2025, I noticed a ₺2,099 charge made by the PDF Guru app on my bank card without my permission or authorization. I had used the app on my iOS device only once, for a single payment, and I never started any subscription or auto-renewal. I also have proof of payment and purchase histo...
I used PDFGuru.com for a simple transaction, expecting it to be a one-time payment. Right after that, I noticed that my card details had been compromised and an additional charge of ₺1955.25 was taken from my account without my knowledge or consent. This happened without any password verification or...
I used the PDF Guru website only once for a one-time service, and at that point it charged me ₺30. I accepted that amount because I thought it was a single, limited use. However, without my approval, the company later withdrew ₺1899 from my card. This charge happened early in the morning while I was...
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