I Face 2,099₺ Overcharge on PDF Guru App Instead of 29.90₺ Purchase
On 13/08/2025, I attempted to purchase a service through the PDF Guru mobile app via Google Play for 29.90₺. To my shock, instead of the correct amount, my card was charged a massive 2,099₺. The email address I used during the purchase was m*********@hotmail.com**.
I immediately contacted the company to report this issue, but I have received no response whatsoever. This lack of communication only adds to the frustration and makes the situation feel like negligence or worse, intentional exploitation.
I demand an immediate refund of the 2,099₺ that was wrongly taken from my account and an official explanation of how such an error could happen. A service that mischarges customers by such an extreme amount cannot be considered reliable. PDF Guru must urgently resolve this issue and take steps to ensure that no other customers experience the same problem.
Hello Mihrican, Thank you for sharing the details of your situation and the process you experienced with us. We sincerely apologize for the fact that on 13.08.2025, while trying to make a 29.90 TL transaction, 2,099 TL was charged to your card, and that you did not receive a response despite having contacted us earlier. We fully understand the inconvenience, concern, and your legitimate request for a refund of the amount that was overcharged. We would like to note that payments are taken only with user approval at the time of registration and that the subscription terms are presented transparently on the sales screen. We would like to examine this transaction you performed via Google Play and the record associated with it in our systems in detail, check your subscription status, and evaluate your refund request. We are awaiting your message so that we can examine the process in detail. Best regards, PDFGuru Team
