I made a one-time payment for a PDF Guru service on 28 November 2025 through their official website, clearly with the expectation that it was not a recurring subscription. However, on 05 December 2025, I noticed an unexpected deduction of KES 79.08 from my account that I did not consent to or authorize. I checked their website thoroughly to find any option to cancel a subscription or disable auto-renewal, in case something had been activated without my knowledge, but any such option is either extremely hidden or does not exist at all. I find this practice very unethical, as there was no clear choice or confirmation presented to me between a one-time purchase and an auto-renewing subscription. I have already contacted PDF Guru customer support and am currently waiting for their response. I request that the unauthorized charge of KES 79.08 be refunded in full and that any hidden or automatic subscription linked to my one-time purchase be cancelled immediately. I also expect PDFGuru to make their billing and auto-renewal terms transparent and to give users a clear option to choose between a one-time purchase and a subscription.
I purchased a 7-day service from PDF Guru as a single-use transaction, expecting it to be limited only to that payment. On August 8, 2024, I noticed that the platform attempted to charge my card again without my consent. Luckily, the payment did not go through because my card was closed at the time....
I made a one-time, low-cost purchase on the PDF Guru website, but to my shock, multiple charges were taken from my account on different dates even though I only used the service once. On 07/08/2025, they charged me $0.98 and $1.49. On 12/08/2025, another 39₺ was withdrawn, and on 14/08/2025, they ev...
On August 2, 2025, I was searching online for a free PDF creation tool when I came across PDFGuru.com. The site advertised that I could purchase a trial version for only ₺25, and during signup I was asked to provide my email address and credit card information. Since I only wanted to create one PDF ...
On September 30, 2025, I noticed a ₺2,099 charge made by the PDF Guru app on my bank card without my permission or authorization. I had used the app on my iOS device only once, for a single payment, and I never started any subscription or auto-renewal. I also have proof of payment and purchase histo...
Last year, I made a one-time payment of 59.00 TL on the PDF Guru website, and my card details were saved during that transaction. However, in October 2025, I discovered that 2,099 TL had been withdrawn from my credit card without my consent or any prior notification. I did not receive any email, SMS...
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