Complaint About PDF Guru Charges
I made a one-time payment for a PDF Guru service on 28 November 2025 through their official website, clearly with the expectation that it was not a recurring subscription. However, on 05 December 2025, I noticed an unexpected deduction of KES 79.08 from my account that I did not consent to or authorize. I checked their website thoroughly to find any option to cancel a subscription or disable auto-renewal, in case something had been activated without my knowledge, but any such option is either extremely hidden or does not exist at all. I find this practice very unethical, as there was no clear choice or confirmation presented to me between a one-time purchase and an auto-renewing subscription. I have already contacted PDF Guru customer support and am currently waiting for their response. I request that the unauthorized charge of KES 79.08 be refunded in full and that any hidden or automatic subscription linked to my one-time purchase be cancelled immediately. I also expect PDFGuru to make their billing and auto-renewal terms transparent and to give users a clear option to choose between a one-time purchase and a subscription.
Hello Mary, Thank you for reaching out to us and sharing the details of your situation. We sincerely apologize for the frustration, inconvenience, and concern caused by the unexpected charge of KES 79.08 on 05 December 2025 following your initial payment on 28 November 2025, as well as any difficulty you experienced when attempting to locate subscription management options on our site. We fully understand your dissatisfaction regarding this transaction and acknowledge your clear request for a full refund of KES 79.08, along with the immediate cancellation of any hidden or automatic subscription linked to your details. Please note that payments are processed only with user authorization during registration, and subscription terms are transparently presented on the payment page. We would like to locate your profile in our system, verify that all active subscriptions or auto‑renewal settings are completely canceled to prevent future charges, and thoroughly review your refund request. Please contact our dedicated support team directly. In your message, kindly include: - The email address associated with your PDF Guru account or transaction. - The first 6 and last 4 digits of the payment card or payment method details used. - A screenshot or copy of your bank/statement showing the initial payment and the KES 79.08 charge from 05 December 2025. Once we receive these details, we will locate your account in our system, confirm that all recurring billing has been stopped, review your refund request, and provide you with a response. We look forward to receiving your email so we can address your request promptly. Best regards, PDFGuru Team
