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Unable to Access Payoneer Account After Email and Phone Number Change

Unable to Access Payoneer Account After Email and Phone Number Change
Unable to Access Payoneer Account After Email and Phone Number Change
Hatice
Payoneer
November 24, 2024 8:49 PM190

I lost access to my Payoneer account because I changed my phone number and could no longer recover my email. I reported this issue to Payoneer via email, explaining my situation in detail. They requested a video of my ID and front-and-back photos for verification, which I promptly sent.

They assured me I would receive a response within five days, but it has now been months, and I still haven’t received any updates. My follow-up emails go unanswered, leaving me frustrated and without access to my funds.

I urgently need Payoneer to resolve this issue and restore my account access. Ignoring customer inquiries for months is unacceptable, especially when financial access is at stake.

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