On January 27, 2024, I had a minor accident with my vehicle, resulting in a cracked radiator. My regular mechanic, due to stock issues, suggested I order from Parts Geek for the replacement. I placed the order based on the product serial number provided. However, during installation, we realized the wrong part had been sent. After double-checking all the information, I confirmed that the mistake was not on my end. When I explained the issue to the customer representative, they nonchalantly advised me to stay calm and assured me they would resolve the problem. But we're not talking about a minor part here; we're dealing with a challenging-to-ship vehicle component. And because of your mistake, I may have to keep my car in the shop for another week. Customer service is utterly useless. Your foolish error has completely ruined my mood.
I purchased a Power Steering Pump from Parts Geek's official website for my Toyota SUV. After thoroughly verifying the details of my vehicle, including its model, year, and part numbers, I proceeded to place the order. Unfortunately, even with my meticulousness, I received an incorrect part. Due to ...
I bought an Oxygen sensor for my Chevy on December 30, 2023. Upon returning to the shop a month later for installation, the mechanic immediately identified the subpar quality of the product, which was still securely sealed in its original packaging. I reached out to the Parts Geek customer service t...
I ordered a Windshield Wiper Blade for my vehicle from Parts Geek. Despite its higher cost, I opted for the Bosch ICON model to ensure long-term use without issues. However, due to stock issues, I was informed that my shipment would be delayed by about 10 days. Since I was going on vacation, I cance...
I purchased a suspension kit from Partsgeek for my 2013 Mercedes-Benz E350 4Matic on November 10th. When it arrived, everything appeared to match closely with the original parts, so I had it installed a couple of weeks later. The parts were almost identical to the originals, which is why nothing unu...
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